Insights
A rating that has slipped below the ordering threshold feels like a leak you can't find. It's more recoverable than you think.
A low delivery rating is recoverable because recent orders count for far more than old ones, so you are not undoing history, you are changing the last thirty days. The playbook is operational, not clever: in week one read the recent reviews and find the one or two repeatable problems behind them; over the next two weeks fix the operational causes, cut prep time on items that travel badly, and correct packaging; and throughout, respond to reviews calmly and specifically so future customers see someone is paying attention.
Read the last two months of reviews and sort the complaints. Almost always it is one or two repeatable problems, cold food from slow dispatch, a missing item, packaging that leaks, not a hundred different things. Fix the operational cause before you touch anything on the platform.
Cut preparation time on the items that travel worst, fix the packaging on the ones that arrive damaged, and check that the menu isn't selling something the kitchen can't deliver well at peak. Every clean order now is a fresh high rating entering the average.
A calm, specific reply to a bad review signals to future customers that someone is paying attention. It won't lift the score by itself, but it changes how the listing reads to everyone who comes after.
This is the kind of work we run end to end for restaurants in Mumbai. See how our Aggregator Growth engagement works.
FAQ
Find the one or two repeatable operational problems behind your recent bad reviews, fix them at the kitchen and packaging level, and keep responding to reviews calmly. Because recent orders weigh more, clean orders now lift the average quickly.
A 30-minute call is enough to know whether we can help. If we can't, we'll say so.