There is no single published rate on either platform. What you can compare is where the rate is set, what it is charged on, and the charges that sit around it.
5 Nov 2026 · 4 min read
The short answer
Neither Zomato nor Swiggy publishes one commission rate for restaurants. Each sets your service fee in your own agreement, the enrolment form on Zomato and the MoU or letter of understanding on Swiggy, and rates vary by contract and city. The bigger difference is the base: Zomato charges its fee on food plus packaging minus the discounts you fund, before the customer's GST, while Swiggy charges it on that value plus the customer's GST, and both add 18% GST on their fees.
Zomato's partner terms say the service fee, which it used to call commission, is the amount set out in your Restaurant Partner Enrolment Form. Swiggy's Merchant Terms say you pay the service fee agreed in your memorandum or letter of understanding. So the rate you heard from another restaurant may not be yours. Rates vary by contract and city. Zomato's terms also let it change its fees with seven days' notice, and Swiggy's let it revise the charges in its schedule with prior intimation. The only rate that counts is the one in your own form or MoU, and any change notice after it.
The same rate costs more on a bigger base. From the payout statements we reconcile: Zomato charges its fee on the value of the food, plus packaging, minus the discounts you fund yourself, before the customer's GST. Swiggy charges its fee on that same value plus the GST the customer pays. Swiggy's Merchant Terms define the Gross Value of an order the same way: the menu price of the items, the packaging and other charges the customer pays you, and GST. So if your Swiggy and Zomato rates are the same on paper, Swiggy's fee on each order is higher by that rate times the customer's GST.
The amount each platform charges its fee on
Zomato charges its fee on
₹470.0
Food + packaging − your discount, before the customer's GST
Swiggy charges its fee on
₹493.5
The same ₹470.0, plus the ₹23.5 GST the customer pays
Commission is not the only line. Zomato's terms add a payment mechanism fee, worked out as a percentage of the order value including taxes, and say every fee is charged before taxes, with tax added on top. Its form can also set a one-time, non-refundable sign-up fee. Swiggy's terms split its service fee into a platform service fee, covering listing and lead generation, and a delivery facilitation service fee. Swiggy also charges a call-centre fee of ₹10 per order, waived for a new restaurant's first two weeks and for up to 5% of orders in a settlement period. Zomato charges ₹10 per order that needs its support team once those orders cross 5% of the week's orders. On the statements we reconcile, 18% GST is charged on the platform's fees.
Both platforms charge for orders you reject. If your rejected orders in a week cross 0.5% of that week's orders, they deduct 10% of the net order value of those rejected orders, rising to 25% once rejections cross 2%. Zomato waives this for a new restaurant's first two weeks. Both can also take back refunds on orders they treat as your fault, such as poor food or a missing item, and Swiggy can recover its service fee on those disputed orders. Keep rejections low and these lines stay at zero.
Take one month's statement from each platform. Add up the service fee, the payment or other charges, and the GST on them. Divide by the order value on the same basis on both, for example the food plus packaging the customer paid for. That gives you a like-for-like platform take. Then add your ads and the discounts you funded, and look at what actually reached your bank as a share of sales. That number, not the headline rate, tells you which platform is costing you more.
This is the kind of work we run end to end as a Swiggy and Zomato agency for Mumbai restaurants.
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FAQ
Zomato does not publish one rate. Its partner terms say the service fee, formerly called commission, is the amount set out in your Restaurant Partner Enrolment Form. Rates vary by contract and city, and Zomato can change its fees with seven days' notice.
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