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On a plan, the same person at Nlyten runs your Swiggy and Zomato week to week: ads, offers, menu and payouts, with one set of numbers everyone trusts.
The partner app is where your orders, menu and payouts live. The terms behind it decide what a missed order costs you.
13 Nov 2026 · 6 min read
The short answer
The Swiggy Partner App and the Zomato Restaurant Partner app are the apps each platform gives restaurants to receive and accept orders, update the menu and stock, run offers and ads, and see payouts and ratings. On Swiggy you sign up in the app with your phone number and enter your restaurant details, and its Merchant Terms ask you to confirm each order within 6 minutes or it can be treated as your cancellation. Zomato's terms make you keep a working device to receive orders at all times, and charge ₹16,000 if a Zomato tablet is lost or damaged.
From download to a steady first week
Each platform has one app for restaurant owners. On Google Play, Swiggy lists the Swiggy Partner App, and its partner sign-up page calls the same thing the Swiggy Owner App. Zomato lists the Zomato Restaurant Partner app, and its partner terms call it the Merchant Application. Both do the same core jobs: orders arrive in the app, you accept or reject them, and you update the order status as it moves. Zomato's terms also provide a web dashboard if you have a designated device for it, a high-speed internet connection and speakers. Swiggy may issue you a handheld device with the app loaded, at its discretion, and Zomato may give you a tablet or phone with its app. Either way the rule is the same: both sets of terms say a working phone or tablet must be on hand at all times to receive orders.
Swiggy's partner page sets out three steps: install the Swiggy Owner App, log in or register with your phone number, and enter your restaurant details. Keep five things handy before you start: a copy of your FSSAI licence, your menu, your bank details, your GSTIN and a copy of your PAN card. The page promises a delivery-ready restaurant in 24 hours. By logging in you accept Swiggy's Merchant Terms, so read them once. Swiggy's app listing says the app is owners-only access for your restaurant. If you are the owner and cannot log in, it says you probably do not have access to business metrics, and you should ask your Swiggy point of contact to give it to you.
Zomato's app listing says you can mark items and their variants in or out of stock, add items and categories, edit names and descriptions, add food photos and set category timings. You can also manage your outlet's name, address, timings, cuisines, FSSAI and bank details, and add or remove staff. It has a Rush hour setting to get more time to prepare orders when the kitchen is busy, and lets you schedule leave in advance for festivals. Swiggy's listing says you can add items, upload photos, set prices, set up menu add-ons and edit or delete items at any time. Both apps show your payouts and customer feedback (Swiggy's lists complaints and ratings), and both let you run offers or discounts and ads. The terms still hold you to the content: Swiggy's say you must keep the menu updated and remove items you cannot serve, and Zomato's say whatever you edit must stay true, accurate and up to date.
This is the part that costs money. Swiggy's Merchant Terms say you must confirm an order within 6 minutes of it reaching the partner app. Swiggy may send a reminder after 2 minutes and call you after 6. If you still do not confirm after Swiggy has tried to call, the order is treated as a Merchant Cancellation and Swiggy can recover its service fee on it. The same terms ask you to have the food packed and marked Food Ready for at least 80% of your delivered orders when the rider arrives, and the rider should never have to wait more than 3 minutes to collect it. Zomato's terms say you accept or reject orders within the time it sets, but do not state that time. If you take Zomato orders by phone instead of the app, Zomato can temporarily restrict or deactivate your delivery service when you fail to answer its calls for two minutes, and cancel the order. Access comes back when you ask Zomato's support centre. Both platforms bar you from declining an order in the app and then taking it from the customer by phone or email. Zomato's terms also ask you to turn off Accepting Delivery whenever you cannot serve, and to update the app whenever a new version comes out.
The order clock in Swiggy's Merchant Terms
0 min
Order reaches the Swiggy partner app
Confirm it, or reject it in the app
2 min
Swiggy may send a reminder
6 min
Swiggy calls the restaurant
If the order is still not confirmed
No answer
Counted as a Merchant Cancellation
Swiggy can recover its service fee on it
If Zomato gives you a tablet or a phone with the app loaded, you sign an Asset Handover Form when it arrives. You may use it only for orders and for dealing with Zomato, and you must not take out the SIM card or use it for calls or messages, because the SIM is issued in Zomato's name. Zomato's terms set what you pay if it is lost or damaged: ₹16,000 for a tablet and ₹500 for accessories. For a Zomato phone, physical damage means paying its full amount. A software fault is replaced free within three months of issue for a refurbished phone and six months for a new one, and charged in full after that. You return the device in working order when the agreement ends or when Zomato asks. Zomato's published partner terms were last updated on 19 September 2025.
Give one person the app on every shift, with the sound on and the phone charged. Mark items out of stock the moment they run out, because a cancelled order hurts more than a missing dish. Use Rush hour or pause orders before the kitchen falls behind, not after. Read complaints and ratings every day. Check the weekly payout statement line by line, not just the total in the app. From the statements we reconcile: the packaging charge is paid by the customer and added to your payout. Zomato charges commission on food plus packaging, minus the discounts you fund, before the customer's GST. Swiggy charges it on that value plus the customer's GST. Both add 18% GST on their fees. Rates vary by contract and city, so get yours in writing.
This is the kind of work we run end to end as a Swiggy and Zomato agency for Mumbai restaurants.
Photo © ChakraHave us run it
On a plan, the same person at Nlyten runs your Swiggy and Zomato week to week: ads, offers, menu and payouts, with one set of numbers everyone trusts.
FAQ
It is listed on Google Play as the Swiggy Partner App, and Swiggy's partner page calls it the Swiggy Owner App. Install it, log in or register with your phone number, then enter your restaurant details. Keep your FSSAI licence, menu, bank details, GSTIN and PAN card handy.
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